How quickly can I expect my order to arrive?
Once we receive your order, we will process it as soon as possible (about 2 business days). Your onsēm parcel will then take 4-7 business days to reach you. Current carrier delays may extend time.
Sometimes, we will make your skirt on order so it might take a bit longer. We will get in touch to let you know.
Where are onsēm designed and produced?
All our apparels are made in NY.
Some items are produced in our studio, some are made by local tailors.
As onsēm grew, we reached to a family business in the Great District, Manhattan to help us. All our items are handmade.
How do I return an item?
First, visit our return section on our website onsem.com/return
Insert the original order confirmation in the package with your item and send it back to us at onsēm - 1274 Palmer avenue - 10538 Larchmont.
We will proceed with the reimbursement within 2 days of receiving your item. Your refund will take approximately 15 days to appear in your account to allow enough time for us to process the return.
How long will it take for my refund to be processed ?
Once we have received your return, your refund will take approximately 15 days to appear in your account to allow enough time for us to process the return.
You'll receive a confirmation email once the refund has been processed. The funds should appear in your account within the following 24 hours.
I am concerned the African wax fabric is quite stiff
When we visit our suppliers, we pick the softer fabrics for our skirts. If you still think your fabric is a bit stiff, you can soak in water for 24h.
The fabric will also soften with time.
Why are they so few skirts per fabric?
We visit our African fabric suppliers in the Bronx every 2 months to handpick our fabrics.
To limit waste, we purchase a few yards at a time. Often those aren't available at our following visit...Sometimes they are!
Is the color true to the photo?
We do our best to ensure that our photos are as true to color as possible. However, due to inconsistencies of various monitors, lighting sources, digital photography, we cannot guarantee that the color you see on your screen accurately portrays the true color of the product.
Screen images are intended as a guide only and should not be regarded as absolutely correct.