FAQ
How quickly can I expect my order to arrive?
Once we receive your order, we will process it as soon as possible (about 2 business days). Your onsēm parcel will then take 4-7 business days to reach you.
How do I return an item?
First, send us an email at contact.onsem@gmail.com and let us know the reason of your return. We will then send you an email with a postage label for you to return the item to us.
Once we receive your item, we will proceed with the reimbursement within 2 days of receiving it.
How long will it take for my refund to be proceed?
Once we have received your return, we will process with your refund which will take a few days to appear in your bank account.
You will receive a confirmation email once the refund has been processed.
Which size shall I choose for the Wrap Skirt?
We recommend wearing the wrap skirt with the flap behind to give it a more modern feel so in doubt, pick the bigger size so you are covered :)
Also please check our size page for help.
And if you have any doubt, get in touch contact.onsem@gmail.com and we will help you to find the best size for you.
How do I know if the elastic of the Elastic Skirt will fit me?
With its elastic waist, the Elastic Midi Skirt fits several sizes. You can wear it either comfortably on your hips or higher on your waist, adapting it to your personal style and comfort.
Check the onsem size page for more info.
Free Return over $100 Spent
If you re a first time buyer of an onsēm skirt, it can be difficult to decide; With our FREE Return policy, experience worry-free shopping. If your chosen item doesn't quite match your expectations or fit perfectly, we will gladly accept returns on new, unused, unaltered, unwashed merchandise within 14 days from. And don't hesitate to contact us and we will happily do a video call to show you the prints and discuss the size.
Is the color true to the photo?
We do our best to ensure that our photos are as true to color as possible. However, due to inconsistencies of various monitors, lighting sources, digital photography, we cannot guarantee that the color you see on your screen accurately portrays the true color of the product. Screen images are intended as a guide only and should not be regarded as absolutely correct. Get in touch if any doubt.
I am concerned the African wax fabric is quite stiff.
When we visit our suppliers in the Bronx, we look for the softer fabrics. African wax fabric often starts off feeling a bit crisp, but it naturally softens after a couple of washes without losing its vibrant color or structure. We recommend a gentle wash cycle and air drying — you'll find your skirt becomes more comfortable with each wear while still keeping its beautiful shape.
Do you sell Elastic Skirts/Apparel or the Great Big Bag/Accessories made to order?
We only purchase a few yards of fabrics at a time in order to avoid waste.
Get in touch with us at contact.onsem@gmail.com so we can chat about it and let you know if we have some fabric left to make it for you.
Why are they so few skirts per fabric?
At onsēm, we visit our African fabric suppliers in the Bronx every couple of months to handpick prints that inspire us and build our collection. To avoid waste and stay true to our slow fashion values, we buy only a few yards at a time. Some fabrics are one-of-a-kind and may not be available again — which means each skirt is truly special.
How long does it take to make a wrap skirt made to order?
A wrap skirt take several hours to make. As we are a small team, we ask for 10-12 business days to produce it as we might get several to make.
However we will try our best to have it ready asap.